After I place my order what can I expect?
Once you have completed your order and submitted it for payment, an automated response will be emailed to you to confirm our receipt of your order. Once the order has been processed (maximum 4 business days), *unless you have order an item or items* you will receive an email with your shipping confirmation and tracking number.
How does my order come packaged?
Depending on the size of your order it may come delivered in a plastic poly mail envelope or a box. Inside your item will be wrapped with tissue paper and ribbon tide. If your items are too big to wrap they will be neatly placed on one of our branded OLIVIA ROSE ™ back back bags.
Free Shipping $100.00 before tax
Enjoy FREE shipping within Canada on all orders of $100.00 or more before taxes. Orders less than $100.00 before taxes will be charged based on destination and size of package, and will be shipped via UPS Ground, USPS or Canada Post.
How long does it take to ship and how long until I get it?
Unless otherwise noted, the product is in stock and will ship within 4 business days. Canadian orders typically arrive within 2-5 business days from the date of shipment. USA shipments arrive within 5-10 business days and international orders arrive between 5 and 15 business days.
Shipping to Canada?
All orders shipping to Canada ship via Canada Post expedited service. To find out more about how long it will take to ship to your address please email our support team at email@example.com Thank you!
Shipping to the US?
All orders shipping to USA ship via USPS and shipping time from our location is around 5-10 business days.
We use Canada post to ship all international orders as we have found this to be the most economical and reliable method. Shipping time to international destinations is around 10-15 business days.
Need Express Shipping?
Need your OLIVIA ROSE ™ order delivered right away? Not a problem. Call the office or email us at firstname.lastname@example.org, and we'd be happy to arrange an Overnight, 2 day or 3 day delivery. Extra shipping charges will apply and will vary based on the size and weight of your purchase. Please email us for a custom quote at email@example.com
How do I track my order?
You will receive an email with your tracking information once the order is shipped.
What is your Refund Policy?
We want you to be completely satisfied your OLIVIA ROSE ™ products.
If for any reason you are not completely satisfied with your OLIVIA ROSE ™ product you may exchange or refund your item within 14 days of the day from the date you receive your order.
Please email firstname.lastname@example.org if you would like to exchange or refund an item from your order.
If you would like to return or exchange your item for another colour, size or different product etc. Please place a new order for those items online at www.oliviarose.com
How do I make a Return or and Exchange?
To make a return or exchange please contact email@example.com to start your return process. Due to the custom nature of our pre-order items *Please note that all pre-order items are final sale* Thank you for understanding :)
Your order must meet the requirements noted below in-order for your return or exchange to be approved.
* all items being returned must be returned in its original packaging and have all tags attached.
*all items being returned or exchanged must not be worn , washed or altered in anyway.
*return must be sent back within 14 days from the date received.
Once your package has been received, your items will be inspected to meet all the requirements noted above. Once your refund or exchange has been approved, your refund will be processed in the original form of payment within 15 business days. We will refund the cost of your order, plus tax. We will not reimburse duties and shipping costs associated or incurred for the return or refund. When your refund has been issued, you will be notified via the email address we have listed on your order. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from OLIVIA ROSE ™
To make a return or exchange please contact firstname.lastname@example.org to start your return procTess
To return your product please send to:
OLIVIA ROSE ™
6 Martin Street
Milton Ontario, L9T 2P9
Unfortunately only regular priced items may be refunded, we are unable to refund sale items. Thank you for understanding.
I am having trouble submitting my order online?
We're sorry to hear that! Please call us or email your order to email@example.com. Our business hours are 9-5 EST Monday to Friday. We will get back to you as soon as possible to confirm your order.
I have a Discount Code - How does it work?
Everyone Loves a discount!!! When you are ready to check-out you will be asked if you have a discount code you would like to use. Enter your code in the box that says "Gift card or discount code" in the box provide under your order total.
How do I find out about future promotions and new arrivals?
Please feel free to sign-up for our news letter or join us on anyone of our Social Media sites, We love to be Social :)
Where are your products sold?
The OLIVIA ROSE ™ luxury clothing line is sold worldwide ! Please visit our store locator page for a map and listing of all the fine department stores and small boutiques that currently carry our line.
I am a student, do you offer internships?
We love working with aspiring fashion students! Our internships run quarterly throughout the year. If you are interested in doing an internship at OLIVIA ROSE ™ e-mail your resume to firstname.lastname@example.org
Need Further Assistance?
We’d be happy to hear from you. Please contact us directly with any additional questions and we promise to get back to you within 48 hours.
Customer Service Hours: Monday to Friday 10:00am - 2:00pm EST
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